Refund Policy

Last updated August 2026

Premium purchases

Crest premium is a digital good that unlocks additional features for an account or server. Because access is granted immediately on purchase, refunds aren't guaranteed once premium has been activated and used.

When we'll refund

We'll consider a refund if: the charge was made in error or without authorization, premium was never actually activated due to a fault on our end, or you contact us within 48 hours of purchase and haven't meaningfully used the premium features yet. Reach out through the support server with your order details and we'll look into it directly — refunds are handled case by case.

When we won't

We generally won't refund a purchase after premium has been actively used for an extended period, for a change of mind well after purchase, or for a server that had Crest removed after premium was already applied and used.

Chargebacks

Please contact us before filing a chargeback with your bank or payment provider — it's faster for everyone, and an unresolved chargeback may result in premium access being revoked.

Contact

All refund requests go through the support server linked in the site footer.